What are the payment options for registration?
Can I pay by cash or demand draft?
What if I book for a date, but then have to reschedule?
Can I get a receipt for my payment?
Can I speak to someone by telephone?
Terms and Conditions
Privacy Measures We Take
The cost of the courses varies by location and trainer -- to check the cost, please click on the "Register Online" link for the course you're interested in at www.goodagile.com. The fees include all materials, the certification exam, a 2-year membership in the Scrum Alliance, and lunch and snacks on every day of the class. Travel, lodging, and any other expenses are not included. For booking via company invoice (available for groups of 3 or more attendees), please contact khushboonagpal[AT]goodagile.com. For all bookings, we strongly recommend completing the booking as early as possible, since our courses often sell out well in advance.
What are the payment options for registration?
You can pay via Visa/Mastercard, Net Banking, or company invoice (for groups of 3 or more attendees). To register using Visa/Mastercard or Net Banking, go to www.goodagile.com and click on the "Register Online" link for the class you are interested in. For payment via company invoice (available for groups of 3 or more attendees), a copy of the approved purchase order is required 14 days prior to the training date, and certification will be completed upon receipt of payment. For all bookings, we strongly recommend completing the booking as early as possible, since our courses can sell out in advance. If you have any questions, please email sitijaafar[AT]goodagile.com.
Can I pay by cash or demand draft?
We regret that we are not able to accept payment via cash or demand draft.
Are there any qualifications required to attend the training?
There is no prerequisite to attend the training. Just a desire to learn!
What is the cancellation policy?
Our cancellation / date change policy is the following: Attendees cancelling or rescheduling 21 or more days before the start of the training course they've signed up for will receive a 100% refund of all fees paid. Cancellations / date changes less than 21 days before the start of the training will be subject to a 50% penalty, and Cancellations / date changes less than 14 days before the start of the training will be subject to a 100% cancellation penalty. There is no penalty for replacing one attendee with another prior to the course date.
What if I book for a date, but then have to reschedule?
Our cancellation / date change policy is the following: Attendees cancelling or rescheduling 21 or more days before the start of the training course they've signed up for will receive a 100% refund of all fees paid. Cancellations / date changes less than 21 days before the start of the training will be subject to a 50% penalty, and Cancellations / date changes less than 14 days before the start of the training will be subject to a 100% cancellation penalty. There is no penalty for replacing one attendee with another prior to the course date.
Can I get a receipt for my payment?
Yes, you will receive an email receipt, and we can also provide a hard-copy receipt if required.
Can I speak to someone by telephone?
During Asia business hours, you can chat live GoodAgile in the chat service on the right-hand side of the screen. Alternatively, please email khushboonagpal[AT]goodagile.com with your telephone number and a convenient time to reach you.
Terms and Conditions
Cancellation Penalty for Online Registration & Single Personal Registration: You can cancel up to 48 hours before class with no penalty and receive a full refund. Cancellation less than 48 hours of class, there will be a 25% cancellation penalty. However, if you choose to shift to a different class date, there’s no penalty. Attendees who fail to appear on the date of the training, will be subjected to a 100% penalty (no refund). GoodAgile reserves the right to cancel or reschedule the course in the event of under-enrollment or other outside factors. In the event of cancellation or rescheduling by GoodAgile, you will receive a full refund of the course registration fees you have paid.
Cancellation Penalty for Company PO, Group Booking & Private Classes: If you cancel or reschedule 21 or more days before the start of the course, you will receive a 100% refund of all fees paid. If you cancel or reschedule fewer than 21 days before the start of the course, there will be a 50% penalty, and if you cancel or reschedule with fewer than 14 days before the start of the course, there will be a 100% cancellation penalty.
Attendees who fail to appear on the date of the training, will be subject to a 100% penalty (no refund).
GoodAgile reserves the right to cancel or reschedule the course in the event of under-enrollment or other outside factors. In the event of cancellation or rescheduling by GoodAgile, you will receive a full refund of the course registration fees you have paid.
Privacy Measures We Take
Privacy Policy At GoodAgile Pte. Ltd. (“GoodAgile”), we value your privacy and are committed to protecting the personal information you entrust to us. This Privacy Policy outlines how we handle your data and the measures we take to safeguard it.
Your Privacy Matters
We understand the importance of privacy for our clients and students. GoodAgile does not share your personal information with third-party vendors. By default, we block third-party cookies and known trackers from accessing your data, and we prevent browser extensions from viewing your activity on our website.
Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal data from unauthorized access, use, or disclosure. While we take data security seriously, please be aware that no method of transmission over the Internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your data, but we cannot guarantee its absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including the delivery of training programs you have registered for. We may retain your data for a longer period as required to:
- Fulfill legitimate and essential business needs
- Comply with applicable legal or regulatory obligations
- Maintain and improve the functionality and security of our services
- Usage data, such as analytics and service performance logs, is typically retained for a shorter period unless it is used to enhance system security or service functionality, or where legal obligations require longer retention.
In summary, we keep your information only for as long as needed to provide the training or services you have requested, or to meet our legal and business obligations.
Secure Access
We have implemented reasonable and appropriate technical and organizational measures to ensure that all personal information is processed in a secure environment. We recommend that you access our services only from secure networks and devices.
